Our dolls are made of silicone which emulates the sensuality and feel to the touch of the human body. Breakage and cracks may be produced if not used properly or not transported carefully due to the characteristics of the silicone products.
We provide free repair for the dolls our company sold within half a year, customer only need bear the freight.
silicone, However, is a material that cannot be reshaped and it is unavoidable to leave slight scars during the repair.
At the same time all the customers who bought our dolls can enjoy free makeup within half a year calculating from the date of sale and they only need bear the freight.
Points for attention
Our dolls can bend freely and maintain a variety of postures, but our original intention is not to use ball joints like cheaper dolls.
We recommend changing its postures occasionally for display function. Due to the characteristics of the product, we cannot accept replacement or return if that there are initial quality problems.
Introducing the scars of the doll's positioning holes
Due to silicone casting, there will be slight impurities and speckles on the doll's surface, but they will not affect the beauty and use of the doll.
In the meantime, for the fixing of the internal skeleton, there are very slight block traces on the doll's shoulders, dips, back and feet soles which are the normal and unavoidable phenomenon and has been marked when the dolls are leaving the factory.
We try to make every doll perfect, we hope every doll owner satisfied with our dolls. but some time unpredictable issue happen during shipping.
First of all, we put insurance for every shipping. if there is damaged during shipping, please don't worry, we will do our best to help, depends on the degree of damage, usually we will offer repair solution or replacement doll
If the box damaged when receive it, please check it and take open box picture or video. if the doll damged bedly, please just refuse to accept delivery, and send us email with all the info.
We will send all the proof to shipping company, also customer need send same it to local shipping company at same time, the shipping company may not refund full price, but they will burden the freight.
After shipping company damage checking processing end, they will refund shipping fee or compensation, and we will send new doll for replacement.
The physical activity scope of the dolls
The dolls are made of simulation human body silicone. Due to the characteristics of the silicone product itself, excessive activity or too large a movement angle may result in the rupture of the silicone, thus please take care in use.
Here are activity limitations for every body part of our silicone doll:
The doll's head is connected to its body with metal connectors and can turn to the right and the left freely.
However, because its neck is fixed by the metal skeleton, the head-lifting and head-bowing forward and backward should not exceed 45 degrees and the head-swaying to the right and left should not go beyond 45 degrees.
Shoulders and upper arms:
The upper arms can be raised forward as high as to the chest, that is, about 60 degrees forward. They can be bent slightly backward for 5-10 degrees.
they can be raised to both sides horizontally as high as to the chest level, that is, about 60 degrees in the directions of both sides. When the upper arms are being folded inside (chest-hugging), they should not exceed the chest, that is, about 15 degrees inside.
The lower arms and wrists:
The doll's lower arms can rotate in one direction for 90 degrees. Because we set displacement restrictions on the bones, the lower arms cannot bend or rotate in the other directions. (just like a real woman's bones).
The doll's wrists can bend up and down 45 degrees up and down separately. The lower arms can rotate with a 60 degree limit (again, just like a real woman's body)
The doll's waist can bend to the left and right horizontally, the angles for this are limited to 30 degrees.
The angles for waist bending forward and backward (waist bending and chest thrusting out) are limited to 40 degrees. When the body rotates right and left (waist twisting), the angles are limited to 40 degrees.
When the waist is bent and rotated simultaneously, angles in all directions are superimposed and the limits are reduced by half. For example, if bending the waist to the left while twisting it at the same time, the angle limits in all directions will be reduced to the maximum of 20 degrees.
Hips and thighs:
The thighs of the DS dolls can be separated to both sides to the maximum of 130 degrees and for single leg splitting the leg can be increased to 100 degrees.
However, we don't recommend opening the doll's thighs too wide as the action can produce much too pulling force on the doll's silicone which can cause damage.
The safe leg opening angle that we recommend is 50 degrees at most to both sides and not over 15 degrees of the body's vertical line to the inside. For a single leg it should not be lifted upward over 90 degrees and bent backward over 15 degrees of the body's vertical line.
Knees and ankles:
The lower legs can be bent backward to the maximum of 120 degrees and the recommended angle is 100 degrees. They have mechanical displacement restrictors and cannot be bent forward.
The doll's ankles can be rotated up and down 45 degrees both ways. Similarly they have mechanical displacement restrictors and cannot be rotated too much.
All the doll eyes are movable. The eye ball has spring structures inside, If you want to move the doll's sight line, first open the eye, push the eyeball al little back, then rotate the eyeball to the new angle..
Doll eyes rotation angle is limited to 120 degrees. Please do not rotate the doll sight line to a weird angle.
Although our dolls can make movements in a larger scope, the angles listed above are the officially recommended activity restrictions. If the limited angles are exceeded, the silicone in that area may tear and our recommended repairs may be necessary.
We offer 2 kinds of joints type, tight and loose.
Tight joints are fixabled, pose-ability, can hold the posture. loose joint is soft, easy to move, can not keep the pose.
We recommend the soft joints doll for first time doll owners.
Please check the video:
2 kinds joints soft joints
Regarding the "How to Play" with the doll safely ( doll sex function ), please see the help page: How to use
For the simulation skin of the DS doll model, we use imported polymer human body silicone rubber as the material which is non-toxic and is without any peculiar smell.
When the silicone products are laid aside for a long time, there will be oil leakage on their surface which is due to that silicone oil is contained in the silicone formula and is a normal phenomenon.
You only need to wipe the surface gently with towel. Moreover, while dolls are being used or laid aside, dust and stains will adhere to their surface. In order to keep the good performance of the silicone skin and the cleanness of the silicone surface, please carry out maintenance regularly.
The maintenance intervals differ according to the service status and storage environment. Typically once a month is appropriate.
First dip the sponge or towel into warm water and then use it to wipe the doll's surface gently. If there is dirt or smears sticking to the silicone surface, please wipe it gently many times with soap water and don't daub it forcibly.
When one is wiping the silicone surface, please don't use corrosive cleanser such as strong acid and alkali solution, powerful disinfection solution and detergent, etc.
Soap, liquid laundry detergent, liquid shampoo, shower gel, or mild detergent can be used for cleansing.
After the surface is dry put bath powder or talcum powder on the doll. In this process please wear a mask to avoid inhaling dust.
Maintenance of the joint parts
If the doll's joints are kept bent for a long time, creases and wrinkles will appear on its surface which is due to the improper posture it is placed in and prolonged pressure on the surface.
For example, if it is placed sitting in the chair for a long time, there will be horizontal lines on its abdomen.
Silicone has resilience, so when the doll is not used, keep it in the posture just like when it came out of the factory. It will reduce the stress on all joints. Lay the doll aside for few days. The creases and wrinkles will decrease and disappear.
Maintenance of the doll's coating
The makeup done on the doll when she leaves the factory is a silicone coating which usually will not rub off.
Please do not wipe it forcibly, especially the make-up on the doll's face and the eyebrow and eyelash parts. Please pay attention to the wiping force when the doll is cleaned.
If too much force is used, the hair will rub off and its color will aslo be rubbed off. Once the color is rubbed off, it is difficult to make repairs.
Common cosmetics can be used to do makeup on the doll, such as lipstick and blus, etc. Do not use too thick and sticky ointment to do coating on the face or it will be difficult to do cleaning.
When changing the makeup of the doll, please don't daub it forcibly and use soapy water or makeup remover to wipe it gently.
To protect the dolls and make sure they can be used for a long time, there are certain requirements for the storage space.
A good doll storage environment can prevent the ageing of her silicone skin, internal parts, and extend her life greatyly.
The doll must put baby powder or talcum powder on the skin, that will protect the skin from oil and dust.
After being playing with her please put her back in her original factory position. This posture is best for storage of her silicone skin..
1. Prevent long-time exposure to the sun
Direct sun bathing should be avoided because the silicone's color will fade slightly after the long-term sun exposure.
2. Prevent dust sticking
Dust should be avoided because there is stickiness and static electricity on the silicone's surface which makes it easy for the dust to stick to the surface.
When the doll is placed, please make all effort to prevent the dust from falling on it to avoid the inconvenience of cleansing.
3. Avoid dampness
Moist environments should be avoided because the inside of the doll is filled with sponge which will absorb water in a wet environment.
It is fine to wipe or bathe the doll with water, but soaking the doll in water for a long time will cause permanent damage.
Please do not pour water into the section of the neck where there is metal. This will cause permanent damage.
The doll's inside is stuffed with sponge. Once water gets inside, it is hard for the doll to dry.
4. Prevent surface staining
Please don't put the doll on the artificial leather or dyed leather chairs for long, for the color of the oil-soluble pigment contained in these kinds of objects may seep into the silicoen permanently.
After the silicone is put on this kind of objects for more than 2 hours, serious color changing will appear and the color that will seep inside it is very difficult to be eradicated.
5. Pay attention to the storage temperature
Too high or too low beyond room temperature both should be avoided.
Silicone cannot be put in too low or too high an environment for a long time. Please keep the storage environment temperature between 5-35 degrees C / 40-95 degrees F.
In winter days, electric blanket can be used to warm the doll, but be sure that its temperature will not be too high.
6. Prevent the doll from being squeezed
Please avoid compressing her when she is stored away. Long-term compression will distort the silicone and sponge.
Please don't put heavy objects on the doll. Please avoid squeezing or tightening parts of the doll for a long time.
7. Keep the doll in the posture free from external force
When placed, the doll should be kept in an unfolding posture. Being bent or squeezed for a long time will result in cracks and folds of the silicone.
8. This is not a child's toy
Please don't place the doll in the places the children can get touch with. This product is not children's toy. Please prevent minors from coming into contact with her.
We offer a doll stand for doll display. The stand can hold the doll for a standing pose.
Also, we offer a doll hook upon which the doll can hang for safe storage over long period
Please see the video: doll stand doll hook
The limbs of the silicone doll can move, but there is certain limit to the scope of movement. When dressing the model, to protect its silicone skin, attention should be given to the following points:
1.Use bath powder, talc or baby powder for preventing stickiness
The silicone surface is rather sticky. One should brush bath powder or talcum powder on it before dressing the doll. If there is static electricity, the static electricity spray can be used, but don't spray too much.
2.Prevent the limbs from bending too much
When dressing the doll, please don't twist its arms too high which may causes silicone ruptures. Please follow the safe angle instructions in The Physical Activity Scope strictly for operations.
3.Uninstall the head before putting on a coat
When putting on a coat or parts of the clothes, if the clothes are too tight or it is inconvenient to dress the doll, it is necessary that one should remove the doll's head before dressing it.
4.Apply powder on the doll before putting on tight pants
Silicone has a lot of friction. If it is too tight to dress the doll with trousers or socks, please smear bath powder or talcum powder on the legs and try again.
5.Be careful of scratches
Please don't make the doll wear clothing or accessories with sharp edges which may cut the silicone. If the clothing has ornaments such as sharp buttons or chains, etc., be careful to dress the doll with it.
6.Ear-piercing or navel piercing
When making the doll wear earrings and other accessories, one can use thin iron wire or needle to prick holes in the silicon, but the diameter of the holes cannot be beyond 0.5mm and knives and other sharp objects cannot be used to cut. After earrings are put on, they cannot be pulled and torn to prevent silicone ruptures.
7.Fitness of the clothing
Please don't dress the doll with too tight clothing and long-term squeezing will cause deformation or ruptures of the silicone. If the clothing cannot fit in, please don't try forcibly and some of the clothing must be special clothing for dolls.
Some clothes are made of dyed artificial leather or other oil-stained leather materials whose color may seep into the inside of the silicone after long-term contact and the color of the doll's skin will change.
Please don't dress the doll with this kind of clothes for a long time to prevent its coloring.
Preventing the silicone damage
Silicone products are very soft and prone to produce ruptures or folds or get damaged if not used properly. In use, please don't touch the silicone surface with sharp objects and cut the silicone.
Once the incision appears on the silicone, it will be torn in the incision direction gradually if it is used continuously and be damaged completely.
DIY (do it yourself) repair methods:
Once any rupture appear on the doll's skin, please stop using it immediately and make repairs. Silicone cannot be used together with the common adhesive. For repair, please use the special repair agent we provide.
If the damage is not big, one can attempt to repair it by oneself. Firstly, ask for silicone repair agent from our customer service.
After receiving the repair agent, please adjust the doll to the posture in which the crack can fold first, and then cleanse the crack and the stains around it.
After it becomes dry, smear the adhesive on the crack. Finally fix the crack and wait for the adhesive to dry and solidify.
If there are holes, by the same token first adjust the doll to the posture like when it came out of the factory and keep the holes in sizes under normal pressure. Then cleanse the stains.
After it becomes dry, use adhesive to stuff the hole and polish it to make it consistent with the surrounding skin.
Finally wait for the adhesive to solidify completely. The special silicone adhesive needs 24 hours for curing and be careful not to move or squeeze it during the period.
Repair video for reference:
repair doll foot joints change the doll eye doll eyelash
Back to the factory for overhaul:
If the damage is relatively serious and cannot be repaired by oneself or if the customer feels great difficulty in DIY repair, the doll can be sent back to the factory for repair.
If it is still within the warranty period of our after-sales service, we will repair it freely for you, but the user need bear the shipping costs.
Moreover, silicone is a kind of material that cannot be reshaped. During repair, adhesion scars will be left on it which cannot be avoided.
Our factory is located in China, shipping fee is depends on the box size and shipping address.
Our shipping company uses DHL for International transport. This is door to door delivery. We give customers the tracking number, and customers can check the shipping process online.
Please check the accurate prices of the shipping feesCheck shipping
The packing method
We offer 2 kinds box for shipping:
wood box and carton box, and both ensure safe arrival of the doll.
carton box is light, easy to open and move. It has sponge protection inside
wood box is heavy, strong. The doll is packed inside with a sleeping bag and lots of foam
package size and weight
158cm ~ 167cm doll board box size is: 151cm x 48cm x 44cm
weight is: 50kg( include the doll).
158cm ~ 167cm doll carton box size is: 158cm x 46cm x 40cm
weight is: 42kg( include the doll).
for customer privacy, there is no logo or sign on the package, and we can declare it as "mannequin" or any name customer want.
For almost every country, there is no or little import tax or any paper work when purchase silicone doll.
More detail about shipping, please check the help pageshipping help